Return Policy

  • We’re passionate about what we do, and your love for your new steering wheel matters deeply to us. Your joy is what drives us—it’s not just a product, it’s your experience.

    Due to the nature of custom and made-to-order manufacturing, returns are possible only for a small range of in-stock-products.

    For your peace-of-mind, in case there is a problem with your custom steering wheel that is not caused by you all of our products are at minimum eligible for repair or exchange, and in certain instances, store credit - if there is an issue, and a refund is not possible. 

    We want you to know that we will not leave you hanging. In case of an issue, it is our promise that we will find a way to make things right.

    If you run into a problem, please contact us via email for assistance. Hiccups are inevitable in any business—it's just part of the process. However, what truly distinguishes RP is our approach to resolving issues when they arise. As passionate car enthusiasts ourselves, we’re not just here to sell you a product; we’re here to share in the excitement of your car modding journey. This means we genuinely care about your experience and will always stand by your side, ensuring you’re never left stranded. At RP, your satisfaction and enthusiasm are our top priorities.

  • Please understand that frivolous cancellation/return/exchange attempts will not be entertained. These include situations such as, but are not limited to:

    1. Totaling/Selling/trading your car while a custom build is in progress
    2. Buyers remorse / change of heart
    3. The house-elf who stole the cash for the balance of your wheel from under the mattress
    4. An angry spouse that found out about spending money on car parts
    5. Clearance / Sale / Display (scratch and dent) items

  • Return / Cancellation

    IF YOU ARE NOT 100% CERTAIN YOU ARE BUYING THE RIGHT PRODUCT, CONTACT US FIRST. From the second you place an order, costs are incurred, and therefore you ALSO will incur a variable restocking fee of up to 50%. Ordering the wrong product does not miraculously undo the costs of processing your payment, preparing, packing or shipping your order.

    While we trust the customer who claims they “just received the wheel, and did not even open the box, so its brand new”, in the end it is our name that stands on the product, and after we receive it back, the next customer deserves to have a peace of mind that a product previously returned and put up for sale again is indeed damage free. This includes invisible damage such as micro stress-fractures, and hard-to-see splining/mounting damage which is verified via a QC cycle that costs manpower and labor - hence restocking fees arenot-negotiable.

  • Vehicle Compatibility Terms and Conditions

    A photo of your steering wheel and other vehicle information is REQUIRED after checkout (you will receive a confirmation email after ordering, with further instructions). Your order will NOT be fulfilled until we receive this information. We are not responsible for incompatible products due to customer sending us a photo that is not a real photo of their car (e.g., photo from the internet, or a photo of another car, assuming it is the same as theirs). A restocking fee of 30% (on top of other applicable fees) will be charged for compatibility-related exchanges if the photo and/or vehicle information we receive is not correct.